FAQ

I don't know what to buy.

You should purchase Lightroom Presets if you own Lightroom on your desktop/laptop (Windows/Mac only). 

You should purchase Mobile Presets if you do NOT own Lightroom CC. All presets can by synced to mobile via Lightroom CC 1.4+, therefore we sell Mobile Presets for those that do not own Lightroom and wish to only use the free mobile app and/or can not sync via Lightroom CC because they only own a lower version of Lightroom.

You should NOT purchase XMP presets (always noted in the description) if you do NOT own Lightroom Classic 7.3+ or CC 1.3+. These will not work in lower versions.

If you own Lightroom Classic 7.3+ or CC 1.3+, then you can import both our standard presets (lrtemplate format) and the new XMP format.

You should purchase Photoshop Actions only if you own Photoshop CC. These will not work in versions below CC.

 

How do I find my Lightroom Version number?

  • Mac OS: Choose Lightroom > About Adobe Photoshop Lightroom.
  • Windows: Choose Help > About Adobe Photoshop Lightroom.

 

How do I know if my Lightroom will work?

Adobe's numbering system, naming and split of Lightroom to Classic and CC does add some confusion to the mix. LR 6.4 and 6.8 are actually Classic CC (it was called just CC at that time, but is not the CC of today), they are from 2017 I believe. It was October 2017 when we got the two different versions and at that point Classic was at 6.13. Those will not accept XMP presets which is what we are selling. 

In April of 2018 Adobe switched to XMP from LRTEMPLATE. At that point we had Classic 7.3 and CC 1.3, these are the oldest versions of Lightroom that will accept the presets we are creating. Anything newer than this will work just fine.

If you are not subscribing to Creative Cloud, then your version is most likely not new enough for these presets. If you are subscribing, then we need to check version number to make sure you are at 7.3+/1.3+.

 

I can't access my Paypal Email.

The email containing your download link is sent to your Paypal address. If you do not have access to that inbox you should go into your Paypal settings and add an email address that you can access. You will need to set this address as your Primary Paypal address. You can then log in to Paypal using this new, accessible email address to complete your purchase.
Log in to Paypal and under Profile select Profile and Settings. Look for Email and select Update. You may add multiple email addresses that can then receive payments and/or log in to your account.

 

I haven't received my download email.

If it's been 15 minutes since placing your order and you still haven't received any email from us, then 99% of the time this means you made a typo in your email address. You'll need to use our contact form and send as much information as you can so I can locate your order. The name you placed the order under is usually enough, if you have an order number from your final order screen, that helps. I will correct your email address and have your emails resent right away. Using the contact form on this site is the fastest way to get help!

 

I can't load the files in Photoshop/Lightroom.

The file you download will be a zipped archive of the actual files you need to use. Once you've downloaded the zipped files, you'll need to extract the actual files inside. Depending upon your operating system, you may be able to just click into the folder. Copy the files and paste them somewhere on your computer where you can locate them later. You can also use an unzipping utility such as 7zip, http://www.7-zip.org/

 

How do I load actions into Photoshop?

Once the actual .atn files are extracted from the zipped archive they are ready to use. Open Photoshop, click the Actions palette menu and select "Load Actions". Navigate to the location where you pasted your files and select the .atn file. Now you can use it in Photoshop.

 

My Photoshop Actions aren't working.

As noted in product description, you must have Photoshop CC.

 

My Presets disappeared from Lightroom.

In Lightroom, please navigate to Preferences > Presets > Location  and see if the “Store Presets with Catalog” option is checked. Try unchecking that and see if that will help.

 

I can't create a new folder in Lightroom.

Make sure you are editing a photo before adding the presets for the first time. If you do not have a photo open for editing you may not be able to create a new preset folder.