For All Purchases:
Due to the digital nature of our products, we have a no refund policy. However, we understand mistakes happen and we are here to help.
With any issue you must first contact us and allows us the opportunity to work with you and solve the problem. This must be done within 30 days from the date of your purchase.
Should we be unsuccessful in assisting you, a refund will only be considered if a request is made within 30 days from the date the item was purchased from us and refunds may only be granted under these circumstances:
Unfortunately, we will not be able to refund your purchase due to the following situations:
Please double check that you are purchasing the correct version. Once a file has been downloaded we will not swap files.
Once a refund has been processed, the refunded item will be deleted from your account indefinitely and we trust that you will remove it from your machine as well.
All refunds are at the sole discretion of Lemon and Lace Presets.
If you have any further questions, please do not hesitate to contact us for assistance.
Note: Presets are not filters. It is important to know that presets are a starting a point and sometimes you will need to tweak settings to get the perfect photo. With any preset from anywhere, what you get in the end will depend heavily on what you start with as well. We have a very active Facebook group full of photographers that are happy to assist you in learning to use the presets. We encourage you to reach out to the group and see if they can guide you on how best to use the presets for your photos, each photographer will be different in what will work best for them.